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Frequently Asked Questions

Why should I buy tickets From Totally Tickets?
Ticketmaster or Totally Tickets—What's the difference?
Is my credit card information safe when I order tickets online from totallytickets.com?
Why does Totally Tickets charge above the face value of the tickets?
Does Totally Tickets buy up large quantities of tickets prior to public sale?
How does Totally Tickets get tickets?
How will I get my tickets?
Why do tickets only come in certain quantities?
What if I don't see the tickets I want on your website?
Does Totally Tickets offer seating accommodations for people with disabilities?
How do I know where the seats are located?
Are the seats together?

Why should I buy tickets From Totally Tickets?
Totally Tickets gives you the opportunity to choose your seats. That means no waiting in line for the only seats you can get—you buy the seats you want. We also have tickets to sold-out events that you can’t find anywhere else. All of our orders are backed by a 150% money back guarantee and excellent customer service—If you can’t find something on our website, give us a call and we’ll do everything we can to find your tickets and deliver them right to your door.

Ticketmaster or Totally Tickets—What's the difference?
Ticketmaster sells tickets at face value and are generally the cheapest option. However, often Ticket Master sells out quickly and you can not pick and choose your seat locations. Most of the time, premium tickets are difficult if not impossible to secure from Ticketmaster. We solve this problem. Totally Tickets is never sold out, premium seats are always available, and you receive personalized customer service. We will take care of your ticket needs, we guarantee it!

Is my credit card information safe when I order tickets online from totallytickets.com?
Ordering from totallytickets.com is completely secure. When asked to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry. You can find out more about online security in our Privacy Policy.

Why does Totally Tickets charge above the face value of the tickets?
Totally Tickets often has to pay above face value to obtain premium seats to popular or sold out events. This is because of the high market demand. The difference is reflected in our ticket prices.

Does Totally Tickets buy up large quantities of tickets prior to public sale?
No, Totally Tickets is a privately owned company in business to provide premium tickets for sporting events, concerts, and theatre and is not affiliated with any primary ticketing agents or ticket box offices.

How does Totally Tickets get tickets?
Totally Tickets buys tickets through conventional public sales, season ticket holders and individuals with extra tickets as well as through an extensive network of ticket brokers who do the same. This allows us to feature a huge inventory of 32,000 events.

How will I get my tickets?
Tickets are generally shipped via Federal Express; however some tickets to larger events must be picked up at a secure private Will Call location, closer to the event date. Some tickets are also delivered electronically, where you can print them from home at your convenience.

Why do tickets only come in certain quantities?
To best serve the majority of our customers, tickets are typically listed in even-numbered groupings to reduce the number of leftover single tickets in our inventory.

What if I don't see the tickets I want on your website?
If you do not find the tickets you want on our website, you may contact a Totally Tickets representative toll free at 866-826-8499 (8 a.m. to 5 p.m., Monday through Friday, CST) and we will do our best to meet your needs.

Does Totally Tickets offer seating accommodations for people with disabilities?
Yes, seating arrangements may be made by contacting a Totally Tickets representative toll free at 866-826-8499 (8 a.m. to 5 p.m., Monday through Friday, CST).

How do I know where the seats are located?
Tickets that are not listed by section and row are listed by category description and designated by color on the corresponding venue map. If you have a specific requests regarding the location of your seats (i.e. home team side, away team side), you may contact a Totally Tickets Representative toll free at 866-826-8499 (8 a.m. to 5 p.m., Monday through Friday, CST) and we will do our best to meet your needs.

Are the seats together?
Orders with ticket groups of two are guaranteed to be together. All other quantities are not guaranteed to be consecutive. All attempts will be made by Totally Tickets to group seats according to requested quantity.

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National Association of Ticket Brokers

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Totally Tickets, Inc. is a privately owned ticket agency providing tickets for concerts, theatre, sporting and other events. We buy and sell tickets on the secondary market above face value. Prices quoted on this site are often higher than the price printed on the ticket as they reflect our cost of obtaining premium seating.

Totally Tickets, Inc. is not affiliated with any box office, venue, sponsor, team, performer, Ticketmaster.com, Tickets.com, or other organization. Any trademarked terms that appear on this page are used for descriptive purposes only.

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